Bank closed account

[walter]

*A bank may close an account just by a customers verbal expression without paperwork being completed. Sounds like the result of the phone call to your home was deemed as a verbal expression by you to close the account.

I agree.
In the letter enclosed mentioned the one phone call and she is using that as the base.

The letter she wrote is going to be countered.
I see errors and omissions and to me it is vexatious.