Originally posted by Freed Gerdes
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As with B of A; ease off about making your demand clearer until you get through this major issue. This is a matter of clawing through a lifetime of conditioning but there is an elephant in the room much larger than demanding lawful money.
The agent, a 'Personal Banker' refused to find a signature card for the account...
You have signed a contract with Bank of America and the agent refused to produce it to discuss? Why not?
Answer: Because you disclosed that you were going to demand lawful money on it.
Truth be told, if not for conditioning you would already have an exact copy of your Signature Card agreement at home in your records. If you like B of A and many suitors do, we have many examples and testimony here on the website, then simply request to review your Signature Card. The agent should pull it for you without any problem. Have a red ink pad and a stamp like this.

Put that on there near your signature. Tell the agent it is part of your signature.
[edit: Obviously! You will not be leaving without an exact copy this time, will you?]
Next Lesson:
If the agent gets upset do not react in kind. Do not offer to close the account, presuming you like BoA. If he starts getting all, I have to close your account. Keep telling him you are happy with BoA and do not want him to do that. He can change your account to a non-interest bearing account if he does not want to pay you for no benefit of fractional lending though. If he moves to close the account, I can nearly guarantee you he is wasting his time because he will be bluffing. He will give you something to sign, meaning he is asking you to close your account and you will take it from him for your records. He is breaking the law (Title 12) and you are taking it into evidence. He will likely agree to the signature card novation in order to get the evidence back from you.
Regards,
David Merrill.
P.S. Even without Title 12 the Banking Code, it is bad business to chase away customers and against commercial fiduciary responsibility to BoA stockholders. For entertainment purposes you might carry an audio recorder and share.
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